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Office and Human Resources Coordinator

Pella Corporation

This is a Full-time position in Baton Rouge, LA posted February 4, 2021.

Position Overview:

The Office/HR Coordinator is responsible for employee related functions such as; greeting customers and staff appointments, operates multi-line phone system and directs callers to the most appropriate person. Responds to general inquiries regarding Pella services. This person will serve as the first point of contact for the Pella showroom customer. The HR duties for this person are relating to recruitment and retention, time & attendance, coordinating the orientation process and training, maintenance of personnel files, and employee relations.

Responsibilities/Accountabilities:

Office Coordinator Responsibilities

  • Displays and/or demonstrates product in Showrooms and/or consumer home shows, using samples, digital tools and/or collateral, emphasizing features and benefits of Pella products.
  • Answers and accurately directs customer calls for both internal and external customers by asking leading questions and pre-qualifying.
  • Initiates office stock orders by reviewing on-hand versus suggested levels of supplies, literature, and product samples.
  • Maintains showroom for cleanliness and neatness to ensure a favorable and hospitable setting for all customers, including but not limited to: dusting, cleaning windows, taking out garbage. Responsible for taking the appropriate action and contacting those required to resolve showroom concerns. (i.e.; product repair, electrical issues, plumbing needs, etc.)
  • Meets company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns.
  • Performs general clerical duties. Assigned teams and tasks will vary based on business necessity. Special Projects and other duties as assigned and based on business necessity.
  • May act as a backup for Customer Service Representative or Project Coordinator to cover absences or vacations

HR Coordinator Responsibilities

  • Respond to employee’s questions, complaints, and suggestions in a timely manner.
  • Proactively communicates announcements including but not limited to; newsletters, employee announcements, special events and career opportunities.
  • Participate on special projects and events.
  • Support offsite events such as; job fairs, community projects and offsite meetings.
  • Coordinate employee activities and department meetings including; refreshments, meals and presentations.
  • Provide support to management for Quarterly Team Meeting presentations and logistics
  • Create job opening in recruiting database, route for approvals and creates appropriate job postings after approvals have been obtained.
  • Screen (calls/resumes/applications), evaluate, and present pre-qualified candidates to hiring managers.
  • Schedule and prepare interview packets and participate in panel interviews as needed.
  • Coordinate all post-offer/pre-employment testing (background check and drug screen) with candidates and outside testing facilities. Ensure compliance of all pre-employment testing with applicable company policies, state and federal laws.
  • Conduct new hire orientation session to cover new hire paperwork, benefits offering and enrollment, policies and procedures, etc. Introduce and promote the Pella Total Competitiveness System in all facets of the business.
  • Work together with supervisor or manager to develop and execute a specific and appropriate training schedule for new employees.
  • Acts as a resource and trains all staff on HR systems including but not limited to; time and attendance, HRIS and benefit sites.
  • Refer the employee to contact the HR Service Team for all benefit questions. Follow up with the employee to make sure they were taken care of.
  • Work closely with Pella Corporation on benefit rollouts, enrollment and follow up on any enrollment or claim issues in a timely manner
  • Coordinate poster compliance for all assigned locations.
  • Collaborate with HR Manager on Workers Compensation issues including initial reporting, data entry and medical follow up.
  • Maintain personnel files.
  • Create ad hoc reporting for special projects and assignment as needed. May need to do initial analysis on data pulled and communicate initial findings to appropriate parties.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor’s degree (B.A.) preferred, Associate’s degree acceptable, or one to two years related experience and/or training, or equivalent combination of education and experience. Education or experience in Human Resources or Corporate Training preferred. Individual’s motor vehicle record must also comply with company requirements. Must have the ability to manage multiple tasks in an environment of constant interruptions and be able to prioritize responsibilities.

Computer Skills:

Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella HRIS systems.

Communication Skills:

Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills. Ability to read, interpret, understand and explain documents such as company policies and benefits. Ability to provide responsible interpretations of local/state/federal employment law (i.e., OSHA, FMLA regulations, etc.) Ability to create and critique all necessary information pertaining to company policies, forms, documents, reports and business correspondence. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to present training workshops to managers and employees. Must be able to listen, assess and diagnose hidden meanings, and empathize. Must display excellent phone and email etiquette, and the ability to communicate in a pleasant and friendly manner. Must be able to make eye contact and present appropriate persona for the situation when interacting with fellow employees or waiting on a customer/visitor in person on a regular and consistent basis.

Professional Skills:

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, have a good attitude, be self-disciplined, and self-motivated. Must be a “take-charge” person with a demonstrated ability to follow projects through to completion. Attention to administrative detail is required. Must be articulate, able to give clear instructions, demonstrate organizational skills, and meet reasonable deadlines. Must be able to maintain strict confidence with regards to sensitive and protected personnel/confidential information. Must be able to gain trust, respect, and confidence of employees and managers. Must be able to hold firm when necessary, provide constructive feedback, and compromise when called for. Must present in a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors.

Mathematical Skills:

Must have ability to understand and communicate basic math associated with support/clerical/benefits/payroll issues as well as perform/verify necessary math calculations as they pertain to support/clerical/benefits/payroll issues, i.e., orders of support, 401k deferrals, health insurance, employee time calculations, invoices, commissions, etc. Must have ability to solve practical problems without close supervision. Must be able to determine appropriate resolution in dealing with employee concerns and questions and set appropriate boundaries. Must possess good thought processes, problem-solving skills, and investigative theory. Must be able to use sound judgment and make objective decisions in the company’s best interest at all times. Must be able to demonstrate ability to synthesize people and events, problem solve, and engage individuals in effective conversation.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary based on business needs.

Work Environment:

Work environment with this job primarily includes the typical office environment. The noise level of this job is typically moderate. Employees in office positions may occasionally enter warehouse work areas.There may be occasions whereby work locations will include Trade shows or other showroom locations. There may also be occasions when the employee will be expected/able to perform duties at home such as reading professional and/or research materials, making and accepting phone calls, composition of forms, correspondence, reports, etc. on the computer. The noise level in the work environment is usually low to moderate in Administrative office and moderate in the warehouse.

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