This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

Find jobs in Louisiana today!

To post a job, login or create an account |  Post a Job

  Jobs in Louisiana  

Bringing the best, highest paying job offers near you

previous arrow
next arrow
Slider

IT Help Desk – Active Security Clearance

OHM Systems Inc

This is a Full-time position in New Orleans, LA posted February 4, 2021.

DoD Active Secret Clearance is must for this role.

Job Responsibilities

• A support specialist is an information technology (IT) professional who maintains computer hardware and software systems. 

• Responsible for installing new programs, managing updates, and providing technical support. 

• Diagnose and resolve technical issues with hardware or software systems

• Speak with users over the phone, in person, or via online chat to understand and troubleshoot technical issues

• Determine the need for and subsequently providing system reconfiguration

• Assess user needs and recommending technical solutions such as patches, upgrades, or enhancements

• Document technical support procedures and maintaining customer records

• Respond promptly to queries and providing information on the proper installation, maintenance, and use of technical systems

• Complete thorough installations on the client environment by taking backups of data, upgrading systems as needed, and installing new software or hardware solutions

• Apply specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering, or legacy evolution.

• Apply specialization to conceptualize, design, construct, test, and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology.

• Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction. defines scope, plans, and deliverables for assigned projects. 

• Collect, identify, define, and organize detailed user and information technology requirements. 

• Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. 

• Confirm and prioritize project plans and deliverables with the customer. 

• Participate in business and technical information technology solution implementations, upgrades, enhancement, and conversions. •Understands and uses appropriate tools to analyze, identify, and resolve business and or technical problems. 

• Apply metrics to monitor performance and measure key project criteria.

• Prepare system documentation. establishes and maintains security, integrity, and business continuity controls and documents.

Skills

• Verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills.

• Ability to work independently and manage one’s time.

• Basic mentoring skills are necessary to provide support and constructive performance feedback.

• Knowledge of computer development software, such as SQL, Visual Basic, Oracle, etc. 

Education/Experience

• High school diploma or General Equivalency Diploma (GED)

• 2+ years of related experience in information systems

• Valid DoD 8570: A+ Certification (could accept Network+, Security+, or CISSP). must be attached

Job Requirements:

  • Solving computer hardware/software problems
  • Configure desktop software and hardware
  • Configure desktop hardware and software
  • Provide network and remote connectivity hardware/software support
  • Provide technical support for users of desktop hardware and software
  • Resolve technical hardware and software issues
  • Resolve computer hardware and software issues
  • Assist other help desk staff and technicians with hardware/software issues
  • Maintain help desk software and processes
  • Provide technical support to end users to remote users
  • Resolving hardware and software issues
  • Resolve hardware and software issues
  • Troubleshooting computer hardware and software support incidents
  • Provide user support in software and hardware applications
  • Supporting desktop hardware and/or software configurations
  • Monitor phone and help desk email
  • Resolve software and hardware problems
  • Troubleshoot hardware and software problems
  • Using remote control software to resolve desktop issues
  • Assist with hardware and software computer support to technology users
AL Jobs AR Jobs CA Jobs GA Jobs KS Jobs KY Jobs LA Jobs MD Jobs MI Jobs MN Jobs MS Jobs MO Jobs NY Jobs OR Jobs TN Jobs TX Jobs UT Jobs VA Jobs WV Jobs ID Jobs