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Customer Service – Data Entry ClerK

Alfasigma

This is a Full-time position in Shreveport, LA posted May 7, 2021.

Alfasigma USA is seeking a Customer Service
– Data Entry Clerk to help guide and develop the following customer service functions to align with the supply chain standard practices and systems:
Third Party Logistics (3PL) Relationship Customer Service Data Entry Order Processing ESSENTIAL FUNCTIONS:
First point of customer contact for inquiries such as pricing, product information, shipments, distributor search information and orders Ensure delivery of excellent customer service through timely and accurate processing of orders, effective communication with customers, wholesalers or 3PL and coordination with other departments to resolve inquiries Build and maintain customer loyalty by providing prompt, friendly service Support the Supply Chain team and other departments within ALUSA Shreveport in a variety of administrative tasks as required.

Provide and assist with technical information about all ALUSA product lines (Ex: Providing manufacturer documentation to customers as requested) 3PL Relationship for consumer product business at Integrated Commercialization Solutions (ICS) Monitor daily customer order transfer to ICS Prepare shipping notifications for incoming finished goods Respond to customer inquiries regarding shipment status 3PL Relationship for bulk business Process customer orders and provide necessary paperwork to 3PL.

Provide Safety Data Sheets (SDS)/Specification Sheets related to bulk products as requested.

Raw Material and Packaging purchase orders Create purchase orders for necessary raw/pack material.

Once approved by management, send order to vendors.

Monitor orders for delivery and report to Supply Chain any delays that would impact production.

Inventory Control Enter batches into inventory management system, Vicinity.

Enter inventory data monthly Comply with Safety, Health and Environment, and Quality regulations Communicate effectively up and downstream needs to instill customer service orientation within plant’s organization.

REQUIREMENTS:
Highly proficient in data entry Flexible and possess the desire to take on additional responsibility Great organization skills Excellent and precise data entry and typing skills Proficient in Microsoft Office Suite (Word, Excel, Power Point and Outlook) Understands need for confidentiality Process orders quickly and efficiently paying attention to details (i.e.

product codes, order quantity, etc) Professional phone manner Excellent written and verbal communication skills Ability to learn technical information provided in trainings High school diploma; 2-4 years college degree/certification preferred, not required 2-4 years of previous customer service management experience preferred  
WHO WE ARE:
Alfasigma USA is the local affiliate of the Italian based pharmaceutical company, Alfasigma.

The company was formed, in 2015, as a result of the merger between two historic Italian pharmaceutical companies, Alfa Wassermann and Sigma-Tau.

Alfasigma is a leading Italian pharmaceutical company focused on prescription drugs, over-the counter (OTC) and nutraceutical products and has a presence in 90 countries. 
Alfasigma USA’s main goals are to improve the health and quality of life of patients by finding solutions to treat specific patient populations, expand our existing portfolio and bring new products into the US market.

 We strive to be a strong healthy company in a strong healthy world. 
Alfasigma USA is headquartered in Covington, LA., has a manufacturing plant in Shreveport, LA., a mail order pharmacy call center in the Covington location and an established national salesforce.

In addition, a commercial operations hub opened in 2018 in Bedminster, NJ. 
Alfasigma USA, Inc.

offers:
Competitive compensation Annual bonus potential Comprehensive benefits package (Medical, Dental, 401K and Paid Time Off are some examples) “,”EqualOpportunityEmployerDescription”:”Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities”,”PayTransparencyPolicyStatement”:”The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)

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